1. Articles from destinationCRM.com

    destinationcrm.com

    1-24 of 42 // 1 2 »

    1. ROI of Business Analytics Increases Significantly as Solution Matures

      Explore destinationCRM.com (Apr 27 2012) Predictive Analytics , Predictive Analytics News

      Defying typical enterprise software ROI cycles, business analytics increase return on investment substantially as the solution matures and is extended to handle big data beyond the firewall, including social media and partner ecosystems. A Nucleus Research analysis of 60 deployments shows that an average ROI of 188 percent in the initial automation phase grows to an average of 1,209 percent in the later predictive phase. Business analytics include business intelligence (BI), performance manageme (Read Full Article)

      Mentions:   ROI   Hyoun Park   Nucleus Research

    2. Customer Relationship Metrics Launches Business Intelligence Managed Service

      Explore destinationCRM.com (Apr 27 2012)

      Customer Relationship Metrics has launched Desktop Activity BI, the latest in a suite of managed analytics services offered by the company. Desktop Activity BI analyzes desktop activity and application performance data to provide insight into trends, best practices, and needed improvement. This data can guide customers in improving company policies, compliance, and application usage. Jodie Monger, founder and president of Customer Relationship Metrics, said, "Many call center managers think they (Read Full Article)

      Mentions:   Jodie Monger   Customer Relationship Metrics

    3. IBM Acquires Vivisimo

      Explore destinationCRM.com (Apr 25 2012)

      The acquisition further strengthens Big Blue's data analytics offerings. (Read Full Article)

      Mentions:   Forrester   IBM   Boris Evelson

    4. Millbrook Rolls Out New Analytics Offering for Insurance Carriers

      Explore destinationCRM.com (Apr 23 2012)

      Millbrook, a provider of business intelligence and data warehousing solutions for insurance carriers, announced over the weekend that it has launched a new service called GrowthPort Analytics, developed in partnership with business analytics technology firm Axtria. GrowthPort Analytics combines Millbrook's data solutions for the property and casualty (P&C) industry with Axtria's marketing and distribution analytics experience. GrowthPort Analytics applies advanced analytics to existing data from (Read Full Article)

      Mentions:   Gartner Research   P&C   Dan Sommer

    5. Altitude Software Launches Altitude uCI 8

      Explore destinationCRM.com (Apr 10 2012)

      Customer Interaction Management Suite release aims to boost the business results contact center operations achieve. (Read Full Article)

      Mentions:   Brazil   Portugal   CIO

    6. Customer Relationship Metrics Launches Managed Service for Text Analytics

      Explore destinationCRM.com (Apr 3 2012)

      Text BI allows companies to make sense of unstructured data from many sources. (Read Full Article)

      Mentions:   CRM   Jodie Monger   Customer Relationship Metrics

    7. SugarCRM Users Get New Reporting Features via Atcore Systems and LogiXML Partnership

      Explore destinationCRM.com (Mar 28 2012)

      Integration offers embedded analytics, reporting, and data visualization capabilities (Read Full Article)

      Mentions:   ATCORE Systems

    8. SugarCRM Users Get New Reporting Features via Atcore Systems and LogiXML ...

      Explore destinationCRM.com (Mar 28 2012)

      LogiXML, a provider of Web-based business intelligence software, announced a new partnership with Atcore Systems, a software consulting and implementation firm, bringing advanced reporting, data visualization, and analytics capabilities to SugarCRM. The new integration includes enhancements that enable users to perform an in-depth analysis of customer data, and to produce and distribute dashboards and reports that combine data from multiple sources. Users also get more chart options and flexibil (Read Full Article)

      Mentions:   ATCORE Systems

    9. Adobe Enhances Digital Marketing Suite with Adobe Social and New Features

      Explore destinationCRM.com (Mar 21 2012) Predictive Analytics , Predictive Analytics News

      Upgrade includes advanced advertising platform and predictive analytics (Read Full Article)

      Mentions:   Adobe   API   Digital

    10. EasyAsk Debuts Mobile Quiri Platform

      Explore destinationCRM.com (Mar 20 2012)

      Corporate mobile app combines voice, search, mobile display, and interactions. (Read Full Article)

      Mentions:   Apple   EasyAsk   Craig Bassin

    11. Microsoft Shares Its CRM and ERP Roadmap for 2012

      Explore destinationCRM.com (Mar 20 2012)

      Updates span business applications, include a greater push into the cloud (Read Full Article)

      Mentions:   Microsoft   Houston   Microsoft Dynamics

    12. NetBase Unveils a New Social Media Monitoring Platform

      Explore destinationCRM.com (Mar 12 2012)

      The monitoring platform includes real-time customer insight. (Read Full Article)

      Mentions:   Texas   French   ESI

    13. Zeacom Launches Communications Center 6.1

      Explore destinationCRM.com (Feb 28 2012)

      Version 6.1 introduces mobility applications for Android users, business intelligence features for the contact center, and tighter integration with Microsoft Lync. (Read Full Article)

      Mentions:   Microsoft Lync

    14. Customer Relationship Metrics Launches Social Media Business Intelligence Offering

      Explore destinationCRM.com (Feb 28 2012)

      New application identifies issues and lets companies take swift action to correct them. (Read Full Article)

      Mentions:   Jodie Monger   Customer Relationship Metrics   Social Media BI

    15. GoodData and ExactTarget Partner to Uncover Marketing Insights

      Explore destinationCRM.com (Feb 23 2012)

      GoodData, a, cloud-based enterprise business intelligence (BI) platform, today announced availability of its ExactTarget + Google Analytics application. The application is part of its ongoing partnership with ExactTarget, a provider of email and interactive marketing solutions for business-to-business (B2B) and eCommerce organizations. ExactTarget + Google Analytics is a closed-loop BI application built precisely for online marketers. The application marries data from both systems on the GoodDat (Read Full Article)

      Mentions:   CRM   Google Analytics   GoodData

    16. TARGUSinfo Adds to Its ElementOne Marketing Analytics Platform

      Explore destinationCRM.com (Feb 22 2012) Predictive Analytics , Predictive Analytics News

      New Describe Targets function provides marketers with easier, faster access to essential information about consumers. (Read Full Article)

      Mentions:   ElementOne   Kim Garner   Network

    17. Waterfield Technologies and Voxeo Partner on Solution for Financial Institutions

      Explore destinationCRM.com (Feb 7 2012)

      The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions. (Read Full Article)

      Mentions:   IVR

    18. ResponseTek and CallMiner Form Alliance

      Explore destinationCRM.com (Jan 31 2012)

      The partnership brings together speech analytics and a customer experience management solution for contact centers. (Read Full Article)

      Mentions:   ResponseTek   Syed Hasan   Terry Leahy

    19. Intelliverse Introduces Cloud Communications Solutions for Contact Centers

      Explore destinationCRM.com (Jan 19 2012)

      Database integration and transaction automation are built in to improve the quality and efficiency of every customer interaction. (Read Full Article)

    20. Orlando Magic Sign SAS Analytics to Basketball Operations

      Explore destinationCRM.com (Dec 20 2011) Predictive Analytics , Predictive Analytics News

      The NBA team will use SAS predictive analytics to help customize the fan experience. (Read Full Article)

      Mentions:   SAS   SAS Enterprise Miner   NBA

    21. New Maximizer CRM 12 Goes Mobile and Social

      Explore destinationCRM.com (Nov 18 2011)

      New release also contains expanded business intelligence functionality. (Read Full Article)

      Mentions:   ROI   Vivek Thomas   Maximizer Software

    22. U.S. Cellular Optimizes the Customer Lifecycle with InfiniteInsight

      Explore destinationCRM.com (Oct 27 2011) Predictive Analytics , Predictive Analytics News

      The company gains the agility and efficiency to quickly respond to market changes with far more personalized campaigns. (Read Full Article)

      Mentions:   KXEN   John Ball   Dave Torgerson

    23. Avaya Acquires Speech Analytics Vendor Aurix

      Explore destinationCRM.com (Oct 20 2011)

      Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio. (Read Full Article)

      Mentions:   England   Avaya   Voice

    24. Oracle Reveals Plans to Acquire Endeca Technologies

      Explore destinationCRM.com (Oct 20 2011)

      Oracle Reveals Plans to Acquire Endeca TechnologiesDestination CRMOracle announced yesterday that it will buy Endeca Technologies, a provider of unstructured data management, Web commerce, and business intelligence solutions. The value of the deal has not been disclosed and it is expected to be ...and more » (Read Full Article)

      Mentions:   ERP   Gartner Research   Oracle