1. Articles mentioning both Paul Cole and Guatemala City

    1-4 of 4

    1. Capgemini's Social Media Management Service Helps Businesses Benefit from ...

      Explore tmcnet.com (Jul 25 2011)

      Capgemini's Social Media Management Service Helps Businesses Benefit from ... ...ated growth and increased ROI, company officials said. Offering services through command centers in Guatemala City, Dallas and Bangalore, Capgemini’s services are delivered via onshore, nearshore and offshore. This... (Read Full Article)

      Mentions:   Bangalore   Customer Experience Management   Dallas

    2. Capgemini launches SMM service for enterprises

      Explore ciol.com (Jul 22 2011)

      Capgemini launches SMM service for enterprises ...de a service which will be delivered via onshore, nearshore and offshore through command centers in Guatemala City, Dallas and Bangalore. These social media conversations can be acted on in real time via integratio...... with 20 customers across telecommunications, gaming, manufacturing and the consumer goods sectors. Paul Cole, VP for BPO Customer Operations at Capgemini, said, “Capgemini's Social Media Management solution a... (Read Full Article)

      Mentions:   Gartner Research   Bangalore   India

    3. Capgemini launches social media service

      Explore Consultant (Jul 21 2011)

      ...de a service which will be delivered via onshore, nearshore and offshore through command centers in Guatemala City, Dallas and Bangalore. This service, with its distributed delivery model, will help drive cost effi......ennessee Honey, across various social media channels and platforms, including Facebook and Twitter. Paul Cole, VP for BPO Customer Operations at Capgemini, said: “Capgemini’s Social Media Management solution a... (Read Full Article)

      Mentions:   Gartner Research   Bangalore   Customer Experience Management

    4. Capgemini Tackles Social Channel with Social Media Management Managed Service

      Explore Call Center Services (Jul 21 2011)

      Capgemini Tackles Social Channel with Social Media Management Managed Service ...ealtime, delivering them to agents via integration to Capgemini's contact centers in Dallas, Texas, Guatemala City, Guatemala and Bangalore, India. The feedback can then be used directly to modify processes, optimi...... Management solution allows us to have a positive impact on customers in this emerging space,” says Paul Cole, vice president of BPO customer operations at Capgemini. ”Most businesses recognize that social med... (Read Full Article)

      Mentions:   Texas   Bangalore   India

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