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  5. Quotes

    1. “ Capgemini's Social Media Management solution allows us to have a positive impact on customers in this emerging space. ”
      In Capgemini Tackles Social Channel with Social Media Management Managed Service
    2. “ This is not a self-service phenomenon, where people pick up chatter on the web and try to categorise it. That is firstly, taking a risk, and secondly, missing an opportunity. ”
      In Capgemini to offer managed social media service
    3. “ Because this is touching customers, we will be dealing with marketing and sales. IT will be in a supporting role. ”
      In Capgemini to offer managed social media service

  1. Paul Cole

    1-6 of 6

    1. Mentioned In 6 Articles

    2. Capgemini's Social Media Management Service Helps Businesses Benefit from ...

      Explore tmcnet.com (Jul 25 2011)

      Capgemini's Social Media Management Service Helps Businesses Benefit from ... Capgemini's Social Media Management Service Helps Businesses Benefit from ...TMC NetThe solution also provides text analytics, language processing and integration with business intelligence tools. The Social Media Management service is designed to respond to the vast growth in social media volumes. This all-in-one solution offers ...and more » (Read Full Article)

      Mentions:   Bangalore   Customer Experience Management   Dallas

    3. Capgemini Launches Social Media Management Managed Service

      Explore destinationCRM.com (Jul 22 2011)

      ...Tennessee Honey across various social media channels and platforms, including Facebook and Twitter. Paul Cole, vice president of business process optimization customer operations at Capgemini, said, "Capgemini... (Read Full Article)

      Mentions:   Bangalore   India   Dallas

    4. Capgemini launches SMM service for enterprises

      Explore ciol.com (Jul 22 2011)

      Capgemini launches SMM service for enterprises ... with 20 customers across telecommunications, gaming, manufacturing and the consumer goods sectors. Paul Cole, VP for BPO Customer Operations at Capgemini, said, “Capgemini's Social Media Management solution a... (Read Full Article)

      Mentions:   Gartner Research   Bangalore   India

    5. Capgemini launches social media service

      Explore Consultant (Jul 21 2011)

      ...ennessee Honey, across various social media channels and platforms, including Facebook and Twitter. Paul Cole, VP for BPO Customer Operations at Capgemini, said: “Capgemini’s Social Media Management solution a... (Read Full Article)

      Mentions:   Gartner Research   Bangalore   Customer Experience Management

    6. Capgemini Tackles Social Channel with Social Media Management Managed Service

      Explore Call Center Services (Jul 21 2011)

      Capgemini Tackles Social Channel with Social Media Management Managed Service ... Management solution allows us to have a positive impact on customers in this emerging space,” says Paul Cole, vice president of BPO customer operations at Capgemini. ”Most businesses recognize that social med... (Read Full Article)

      Mentions:   Texas   Bangalore   India

    7. Capgemini to offer managed social media service

      Explore IT PRO (Jul 21 2011)

      Capgemini to offer managed social media service ...n 20 per cent of companies are actively using social media monitoring tools, for example, said said Paul Cole, Capgemini's vice president for BPO Customer Operations. US drinks maker Brown-Forman recently used... (Read Full Article)

      Mentions:   Adobe   Paul Cole

    8. 1-6 of 6